Frequently Asked Questions (FAQs)

1. What products does MT-LINK Pakistan offer?

MT-LINK Pakistan offers a wide range of networking and fiber optic solutions, including Routers, Switches, OLTs, ONUs, SFP Modules, Media Converters, Fiber Optic Accessories, Network Cables, CCTV Solutions, and other networking equipment.

2. How can I place an order?

You can place your order directly through our website by adding products to your cart and completing the checkout process. You may also contact our sales team for assistance with bulk or business orders.

3. What payment methods do you accept?

We accept secure online payments through our payment gateway, including:

• Visa
• Mastercard
• PayPak
• Raast
• Mobile Wallets (where available)

Cash on Delivery (COD) may be available on selected products and locations.

4. Do you offer nationwide delivery?

Yes. We deliver across Pakistan through trusted courier partners.

Delivery times may vary depending on your location and product availability.

5. How long does delivery take?

Estimated delivery time is:

• Major Cities: 2–4 Business Days
• Other Areas: 3–7 Business Days

Delivery times may vary during public holidays or due to courier delays.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).

7. Can I return a product?

Yes. Eligible products may be returned within 7 days of delivery in accordance with our Return Policy.

The product must be unused, in its original condition, and include all accessories and original packaging.

8. When will I receive my refund?

Approved refunds are usually processed within 7–10 business days after the returned product has been inspected.

9. Do your products come with a warranty?

Yes. products are covered by the warranty.

Warranty coverage depends on the product and does not include physical damage, misuse, or unauthorized repairs.

10. Do you sell genuine products?

Yes. We are committed to supplying genuine, high-quality networking products sourced from trusted manufacturers and authorized suppliers.

11. Can businesses or ISPs purchase in bulk?

Yes. We welcome wholesale, reseller, corporate, and ISP customers.

Please contact our sales team for bulk pricing and customized quotations.

12. Do you provide technical support?

Yes. Our technical team is available to assist with product selection, basic configuration guidance, warranty support, and after-sales service.

13. What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of receiving your order and provide your Order Number along with photos or videos of the product. Our team will review your request and assist you promptly.

14. Is my payment information secure?

Yes. All online payments are processed through secure, encrypted payment gateways.

MT-LINK Pakistan does not store your complete debit or credit card information.

15. How can I contact MT-LINK Pakistan?

If you need assistance, you can contact us through:

🌐 Website: https://mtlinkpakistan.com

📧 Email: anus@mtlinkpakistan.com 

📞 Phone / WhatsApp: [ +92-317-9995719]

Business Hours: Monday – Saturday | 11:00 AM – 9:00 PM