Warranty Policy

MT-Link Pakistan – Warranty Policy

Dear Customers,
Thank you for purchasing MT-Link Pakistan products. To protect your rights and ensure a smooth service experience, please read the following Warranty Policy carefully.

Warranty Coverage Summary
1. Replacement Warranty (First 30 Days)

If your device develops a fault within 1 month (30 days) from the date of purchase, MT-Link Pakistan will provide a replacement unit of equivalent.

2. Standard Warranty (12 Months – Repair Warranty)

After the initial 1-month replacement period, your device remains covered under the 12-month repair warranty.
During this time, MT-Link Pakistan will repair your product. If repair is not possible, a replacement of equivalent or better functionality may be provided.

The replacement product will continue under the remaining warranty period of the original purchase.

Warranty Terms & Conditions

MT-Link may use new, refurbished, or functionally equivalent replacement units.

Any replaced parts become the property of MT-Link Pakistan.

Warranty is valid only when an original receipt is provided and includes:

Place of purchase

Date of purchase

Product model number

Warranty may be refused if the receipt is altered, missing, or unclear.

Information in this policy is subject to change without notice.

Warranty Exclusions

The warranty does not cover:

Physical damage, mishandling, breakage

Burnt or dead devices

Water damage

Damage caused by misuse, accidents, or natural disasters

Missing original accessories

Missing or damaged original packaging

Warranty Process

You must send the product to the Warranty Centre according to MT-Link’s guidelines.

The warranty process normally takes 5–10 working days.

After inspection and repair/replacement, the product will be sent back to your provided address.

Packaging & Accessories Requirement

To claim the warranty, customers must retain:

The original product packaging

All original accessories included with the product

Warranty claims may be rejected if any item is missing.

Service Centre Details

MT-LINK TECHNOLOGIES CO. – Head Office
109, 111 & 113 Elahi Centre, Preedy Street, Saddar, Karachi, Pakistan
021 32700053, 02132700054